Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you”, “Customer”) and Delvir Limited Liability Co.(“Delvir”, “Company”, “we”, “us”, or “our”), the owner and operator of Promoflow (the “Service”). By accessing or using the Service, creating an account, or submitting a request, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

PLEASE READ THESE TERMS CAREFULLY. They include a disclaimer of warranties, a limitation of liability, an indemnification obligation, and a binding arbitration clause and class-action waiver (Section 14) that affect your legal rights.

1. Eligibility

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

2. The Service

Promoflow produces promotional videos based on a product URL and preferences you provide. You may preview a finished video at no charge and pay a one-time fee to download it in full quality. We may modify, suspend, or discontinue any part of the Service at any time without liability. We do not guarantee any particular result, outcome, performance, conversion, availability, or turnaround time.

3. Accounts

You sign in using a third-party account (e.g., Google). You are responsible for all activity under your account and for maintaining its security. You agree to provide accurate information and to notify us of any unauthorized use. We may suspend or terminate accounts at our discretion.

4. Payment & No Refunds

Fees are displayed before purchase and are processed by our third-party payment processor (Stripe); we do not store your full payment-card details. You authorize us and our processor to charge your selected payment method, and you are responsible for any applicable taxes.

All sales are final and non-refundable. You preview the complete, finished video for free before you pay, so you know exactly what you are purchasing. By completing checkout you confirm that you have reviewed the preview and agree the purchase is final. The only exception is where a refund is required by applicable law.

5. Your Content, Submissions & License to Us

“Customer Content” means any URL, website, brand, logo, text, images, media, or other materials you submit or direct us to use. You represent and warrant that: (a) you own or have all rights, licenses, and permissions necessary to the Customer Content and to authorize its use to produce your video; and (b) the Customer Content, and our use of it as directed by you, does not and will not infringe or violate any intellectual-property, privacy, publicity, contractual, or other right of any third party, or any law. You grant Delvir a worldwide, royalty-free license to host, reproduce, modify, and use the Customer Content solely to provide the Service. You are solely responsible for the Customer Content and for ensuring you have the right to use any brand or material featured in your video.

6. Intellectual Property

The Service, including its software, templates, designs, tooling, and all related intellectual property, is and remains the exclusive property of Delvir and its licensors. Upon full payment for a given video, Delvir grants you a non-exclusive, worldwide license to use that delivered video to promote your own product or business. Delvir retains ownership of its underlying templates, tools, and production methods. Unless you opt out by emailing us, Delvir may display non-confidential examples of delivered work in its portfolio and marketing.

7. Acceptable Use

You agree not to use the Service to create, request, or distribute content that is unlawful, infringing, defamatory, deceptive, fraudulent, hateful, sexually explicit, or that violates any third-party right or applicable law; to misrepresent your identity or authority; to interfere with or attempt to compromise the Service or its security; or to access the Service by automated means except as we permit. We may remove content or suspend access for any suspected violation.

8. Third-Party Services

The Service relies on third-party providers (including, e.g., Google for sign-in, Stripe for payments, and cloud hosting/storage and email providers). Your use of those services may be subject to their own terms, and we are not responsible or liable for third-party services, content, or acts.

9. Disclaimer of Warranties

The Service and all videos and materials are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Delvir does not warrant that the Service will be uninterrupted, secure, error-free, or that any video will meet your expectations or produce any particular result. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

10. Limitation of Liability

To the maximum extent permitted by law, in no event will Delvir or its members, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, whether based in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages. Delvir’s total aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid to Delvir in the three (3) months preceding the event giving rise to the claim, or (b) fifty U.S. dollars (US$50).

11. Indemnification

You agree to defend, indemnify, and hold harmless Delvir and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or any right of any third party.

12. Termination

We may suspend or terminate your access at any time, with or without cause or notice. Upon termination, the provisions of these Terms that by their nature should survive (including Sections 5–14) will survive.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date, and your continued use of the Service after changes take effect constitutes acceptance.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved by final and binding individual arbitration, rather than in court, except that either party may bring a claim in small-claims court. You and Delvir waive any right to a jury trial and agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. If the class-action waiver is found unenforceable, the remainder of this Section survives. To the extent any dispute proceeds in court, the exclusive venue shall be the state or federal courts located in Wyoming, and you consent to their jurisdiction.

15. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Delvir regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them freely. We are not liable for any delay or failure caused by events beyond our reasonable control.

16. Contact

Delvir Limited Liability Co. — team@delvir.co.