Refund Policy
Effective date: 11 October 2026. Last updated: 11 October 2026. Version: 2026-10-11.
Promoflow (https://promoflow.video) is operated by Delvir Limited Liability Co., a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
Contact: team@delvir.co
The short version
- You can cancel any time, in two clicks, from your Account page.
- When you cancel, you keep access until the end of the period you paid for.
- Pro yearly: full refund if you ask within 30 days of a yearly charge.
- Pro monthly: no refunds for part of a month.
- A second subscription charged by mistake is refunded automatically the same day.
1. Cancelling
You can cancel any time. Open your Account page, press "Manage billing", and cancel in the billing portal. Cancelling stops the next renewal. Nothing else is charged after that.
When you cancel, you keep access until the end of the period you paid for. After that, your account moves to the Free plan. Your videos and history stay until you delete them.
2. Renewals
Pro renews automatically until you cancel: Pro yearly every year at $79, Pro monthly every month at $15. We email you before every annual renewal, 15 to 45 days ahead (usually about 30 days), with the date, the amount and a link to cancel.
3. Refunds
- Pro yearly: full refund if you ask within 30 days of a yearly charge. This covers the first charge and each renewal.
- Pro monthly: no refunds for part of a month. Cancel before the next charge to stop it.
- Duplicate payments: if you already have Pro and a second subscription is charged, it is cancelled and refunded automatically the same day, and we email you.
Refunds go back to the card you paid with. Your bank may take 5 to 10 days to show them.
4. Your local rights
If your local consumer law gives you more refund or withdrawal rights, those rights apply. Nothing here takes them away.
5. Contact
To ask for a refund, email team@delvir.co from the address you used to pay. This policy is part of our Terms of Service.